Delivery: All you need to know.
At Clearance Paving, we understand the importance of a seamless purchasing experience. That's why we've outlined the ins-and-outs of the delivery process ensure your satisfaction every step of the way.
Delivery Vehicle.
All our products are heavy, and therefore require large vehicles with a tail-lift to offload. These vehicles are approximately 11m long and 3m wide. You must inform us if there may be issues with the vehicle gaining access to your property. We use Google Maps to check every address, but this information can be dated, so any useful information can be entered into the 'Notes' section in the cart page.
Access to your property.
Due to the size and weight of the delivery vehicle, the roads leading to the delivery area will require a hard surface and be free of any obstacles that may affect the manoeuvrability of the vehicle. In some circumstances, mainly for larger quantity orders, we may need to use larger vehicles; in this case we may ask for further information and photos of the delivery area.
For Larger Deliveries.
For larger orders - usually 6 packs or more - we may use either a grab crane or moffett (forklift) vehicle to offload. We will examine the delivery site and surrounding area to ascertain which vehicle will be most suitable, and we will advise you prior to dispatch of which vehicle has been selected.
Offloading the product.
The driver will offload your pallet(s) using a manual pump truck (some will have an electrically-assisted version) and will offload to a 'kerb-side' location only. Due to insurance purposes the driver is not obliged to offload onto the property. However, if you liaise with the driver on the day, with your permission, they may offload onto your property. The pallet truck is not able to operate or offload over grass or loose/compact gravel. The best surface type is tarmac or block paving. Should you see any issues with the above, please discuss this with our Customer Service team before placing your order.
Unpacking your pallet.
The driver will be unable to unpack your pallet for you, therefore it is your responsibility to unload the pallet onto your property to the location of your choosing. Take care when opening your pallet, and if possible, get someone to assist you. The pallets are strapped and wrapped (see image) and in most cases, stacked 'book-case' style, leaning into a central post to ensure greater stability and minimal damage to the slabs during transit.
Acceptance of your delivery.
On receipt of the goods you must carefully examine the products for any damage and notify us in writing, with photos, within 48 hours of accepting delivery. In most case, Clearance Paving can offer replacements in the case of a small amount of damages, therefore it is usually best to still take delivery. Any questions, please get in touch with our Customer Service team.
Problems with your product?
Every care is taken through our despatch process to ensure you get your dream patio or driveway right on time. Unfortunately, mistakes can happen and therefore if there are any issues with the product you have received, please contact us.