Frequently Asked Questions
All Clearance Paving products are either discontinued, end-of-line, excess stock, aged, trial batches, outside of manufacturer's tolerances or slightly damaged.
We will always provide clear information as to the reason we are offering the product(s) at a reduced price along with images to illustrate any issues.
In order to minimise costs and keep the selling price as low as possible for you Clearance Paving do not offer a sample service for these items. We always endeavour to provide as much information as possible and therefore your decision to proceed with an order has to be made on the description in the listing.
Our stock yards can be dangerous places to be (without the correct training and safety equipment) what with forklift and heavy goods vehicles moving around, therefore as a responsible supplier, we are unable to permit the general public to visit our sites.
Wherever possible we try to use images of the actual product you will receive, however sometimes we may use a marketing image to better illustrate the product and the overall effect you may be able to achieve. The photographs are as close to the actual product as digital photography and monitors will allow.
When It's Gone, It's Gone! Because of the nature of our products all our stock does have a limited supply, therefore if you see something you like don't leave it too long if you want to order.
Our helpline (0345 60 42 084) is available Monday to Friday, 8.30am to 5.00pm, or you can email us outside these hours at email@example.com
Yes. The price you pay, and this includes VAT at 20%
For security reasons our drivers are unable to accept cash payments. Payment is required before delivery and can be processed.
Once you have placed your order online you will receive a confirmation e-mail with a delivery date stated (within 8 working days). If this is not convenient please contact us and we will try to arrange something to suit you. We will agree a day but are not able to give a specific time. All deliveries are made between 8:00am and 5:00pm on a specified day, and we request our drivers call you 1 hr before arrival to give you some warning. Someone has to be at the address we are making a delivery to, to check and sign off for receipt of your item. If you want to rearrange a delivery date, we need at least 48 hours notice otherwise charges may apply.
We understand that from time to time problems arise and schedules may need to be re-worked. Provided we have a minimum 48 hours notice we can usually work round this. Please note, failure to give notice of any problems in accepting delivery may result in additional charges.
Provided the addresses are within a 20 mile radius we can deliver for an additional payment of £60.00 (inc. VAT). Delivery to the second address will be made via the same vehicle on the same day. Please note, our contract will remain exclusively with the original purchaser and not with any third parties.
This varies, but typically a crane can reach 2.8 metres (8ft) from the bed of the trailer. Please note, we will not lift over any fences / walls / hedges / vehicles / motorbikes which may be in the way. The reach of the crane arm may also be inhibited by obstacles such as tree branches, hedges, overhead cables etc.
Provided the surface is a level hard standing which can be accessed via our cranes. Some of our product packs can weigh over 1.3 tonnes, please bear this in mind when selecting an area to off-load on to.
Our drivers are fully trained and aware of health and safety issues, if they believe there is a risk to either person(s) or property they reserve the right to refuse to off-load.
Dependent on the size of the order we will typically use a courier to provide a kerb side delivery. In this instance the driver will lower the pallet(s) to the ground using a tail lift and will then manoeuvre the pallet(s) as close to your property as possible. Please be aware the driver may be restricted by areas such as gravel drives, soft grass areas and steep inclines / declines.
For larger orders we use an articulated lorry which is 40-60ft in length with a mounted crane. These vehicles can weigh as much as 44 tonnes when fully laden.
Vehicles need clearance when parked up for off loading on level ground. We must be able to access and leave the property safely and without causing obstruction to the public highway. We cannot turn and make contact with any private property belonging to other persons other than the accepting party. Always contact us prior to making a bid for an item to clarify.
We do also have access to ‘wagon and drag’ or moffet (rear mounted separate forklift) vehicles if there are access issues. Please note, there may be an additional charge and increased delivery time should you require one of these.
Please note, it is the purchasers responsibility to inform clearancepaving.co.uk of any obstructions such as narrow roads, steep inclines, traffic weight / height / width restrictions. In the instance of us delivering your order using an articulated lorry we should also be made aware of any overhanging trees, telephone / power cables which may inhibit the vehicles crane arm.
Clearance Paving cannot be held liable for damage to property during accessing, offloading or alighting the property. The accepting party, or an authorised adult, needs to be present at all times during delivery. Any damage caused and not disclosed whilst the driver is on site will not be followed up. We reserve the right to charge for an aborted delivery if your property does not have appropriate access or if you are unable to take delivery on the agreed date.